Refund Policy

Refund Policy

30-day money-back guarantee. If you are not satisfied with your order, you may request a refund within 30 days of the delivery date. The item must be unused and returned in the condition in which it was received, with its packaging.

How to start a return: Email support@noellesglow.com with your order number and the reason for the return. Please contact us before sending the item back, so we can confirm the return address. We reply within 2 business days.

Return shipping: The customer pays the return shipping.

Refunds are issued to the original payment method within [X] business days after we receive and inspect the returned item. Original shipping charges are non-refundable.

Damaged or defective items: Contact us within 7 days of delivery with photos of the item and the packaging. We will replace it or refund it at no cost to you.

Store closing: The store closes on December 31, 2026. Return requests for orders placed before that date must be sent by January 31, 2027. Approved refunds will be processed by February 28, 2027.

Customers in the European Union keep their statutory right to withdraw from a purchase within 14 days of delivery, as provided by law.